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The Universal Shaiva Fellowship wants to make sure that you are satisfied with your purchase. If you are dissatisfied for any reason you will receive a full refund. Please contact us for a Return Material Authorization (RMA) number which you will need to return the product. You can contact us by phone at 1-310-837-0402 or by email at firstname.lastname@example.org. When you contact us please have the purchase date, purchase number available and state the reason for the return. We cannot refund shipping unless the product is defective. Shipping and handling charges, for returning the item, are the responsibility of the buyer.